Privacy Policy

Who we are

We are Compassionate Care Tamworth, a company registered in England & Wales with company registration number 15380651. Compassionate Care Tamworth is a trading style of Jaika Healthcare Limited, a company registered in England & Wales with company registration number 12931392.

Throughout this Privacy Policy, where we say “We” or “Our” We are referring to Compassionate Care Tamworth.

This Privacy Policy explains how We collect, use, and protect your personal information when you visit Our website. We are committed to safeguarding your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to request access to, correction of, or deletion of your personal data, please contact enquiries@cc-tamworth.co.uk

1. Information We Collect

We collect personal information when you fill out forms on our website. This includes:

o Full Name

o Contact Number

o Email Address

Our website is not intended for children, and We do not knowingly collect data relating to children.

2. How We Use Your Information

We use the information provided for the following purposes:

o Customer Support: To respond to queries and provide support or information.

o Marketing: If you consent or request to receive marketing materials, We may use your information to send you updates, promotions, or other relevant content.

Your personal information will only be used for the purposes for which it was collected unless We reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose. We do not collect information relating to your specific location or payment details through Our website.

3. Data Sharing

Your information is not shared with third parties. We handle all data collection, storage, and usage internally.

4. Cookies and Tracking

We do not use cookies, tracking pixels, or any other tracking technology on our website.

5. Duration

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

6. Your Rights

Because the data We hold about you is your data, you have the following rights in respect of the personal data We hold about you:

Right to Access: This means that you can ask Us for a copy of all personal data We hold about you. This enables you to receive a copy of the personal information We hold about you and to check that We are lawfully processing it.

Correction Right: If you believe that any of the information We hold about you is incorrect or out of date, you have the right to correct such information by providing Us with the correct up to date information. In addition, you can ask Us to delete the incorrect or out of date information and We will be happy to do so unless We are prevented from doing so by law or regulation.

Right to be Forgotten: This enables you to ask Us to delete or remove personal information where there is no good reason for Us continuing to process it. Please note that where We are obliged to keep your personal data because of a regulatory or legal requirement, We will not be able to delete the data and must continue to retain it.

Right to Restrict Processing: In some limited circumstances you have the right to restrict the processing of your data.

Right of Objection to Processing: You have the right to object to Us using your data for direct marketing purposes.

Right of Data Portability: You have the right to request a copy of the personal data We hold about you in a commonly used and machine-readable format.

Automated Decision-Making Objection Right: Automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making.

7. Right to Complain

If you have any concerns about Our handling of your personal data, We’d rather you brought it to Compassionate Care Tamworth in the first instance, but of course you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting  https://ico.org.uk/concerns/ or telephoning the ICO helpline on  0303 123 1113.

8. Changes to this Privacy Policy

We keep our Privacy Policy under regular review. Changes will be posted on this page, so please check back to stay informed.

This Privacy Policy was last updated in October 2024. If you have any questions about this Privacy Policy, please contact enquiries@cc-tamworth.co.uk